By Vauhini Vara
Wall Street Journal
August 23, 2007
Social-networking Web site Facebook Inc. is
quietly working on a new advertising system that
would let marketers target users with ads based
on the massive amounts of information people
reveal on the site about themselves.
Eventually, it hopes to refine the system to
allow it to predict what products and services
users might be interested in even before they
have specifically mentioned an area.
As the industry watches the Palo Alto,
Calif., start-up to see if it can translate its
popularity into bigger profits, Facebook has
made the new ad plan its top priority, say
people familiar with the matter. The plan is at
an early stage and could change, but the aim is
to unveil a basic version of the service late
this fall.
People familiar with the plan say Facebook
wants to accomplish what Google Inc. did with
AdWords, which lets anyone place ads next to
search results by buying “keywords” online. It
brought in the majority of the search engine’s
$10.6 billion in revenue last year. A Facebook
spokeswoman acknowledged the company is working
on an ad system, but declined to provide
details.
Most users of Facebook treat it as a sort of
online scrapbook for their lives—posting
everything from basic information about
themselves to photos to calendars of events they
plan to attend. They create a social network by
linking their own Web pages with the pages of
other users they consider online “friends.”
Facebook already uses some information from
users’ pages in a rudimentary system that allows
advertisers to go online, and starting at $10,
buy simple “flyers” that run as boxed ads on the
left-hand border of Facebook pages. But for
targeting, advertisers are limited to age,
gender and location of the user.
The new service would let advertisers visit a
Web site to choose a much wider array of
characteristics for the users who should see
their ads—based not only on age, gender and
location, but also on details such as favorite
activities and preferred music, people familiar
with the matter say. Facebook would use its
technology to point the ads to the selected
groups of people without exposing their personal
information to the advertisers.
These ads would show up differently than the
banner ads and boxed flyers that appear on the
borders of Facebook pages, say people familiar
with the plan. Instead, they would be
interspersed with items on the “news feed,”
which is a running list of short updates on the
activities of a user’s Facebook friends. In
addition, the ads would show up on Facebook
pages that feature services provided by other
companies, one person says.
Facebook has already had some success in
getting users to notice similar ads created in a
separate initiative. Under that program,
launched last year, advertisers say they
typically spend about $150,000 for a three-month
campaign that gives them a special page on
Facebook, as well as the news-feed ads. But
customizing these campaigns can be a costly
process for Facebook, which has to dedicate
staffers to the efforts.
Facebook hopes allowing advertisers to buy
customized ads online will be a less
labor-intensive way to take advantage of the
personal data people reveal on the site. A key
part of this new plan is that Facebook would use
an automated system to process transactions
instead of requiring advertisers to work with a
Facebook representative, people familiar with
the plan say.
Next year, Facebook hopes to expand on the
service, one person says, using algorithms to
learn how receptive a person might be to an ad
based on readily available information about
activities and interests of not just a user but
also his friends—even if the user hasn’t
explicitly expressed interest in a given topic.
Facebook could then target ads accordingly.
Getting this right is important for Facebook,
which was founded in 2004 by then-Harvard
student Mark Zuckerberg and which has become
Silicon Valley’s latest darling.
While the Web site had roughly 30.6 million
visitors in July, the company says it needs to
do a better job profiting from its huge user
base.
That’s because unlike other hot Web start-ups
such as MySpace and YouTube, which were acquired
by large Web and media concerns, Facebook wants
to stay independent and potentially go public.
Last year it stepped away from talks with Yahoo
Inc. and Viacom Inc. to be acquired for close to
$1 billion. The start-up’s investors have
publicly said they hope to take Facebook public
at a valuation approaching $10 billion. That
would require the company to generate far more
revenues and profits than it currently produces.
Finding a way to use people’s interests and
personal connections to show them relevant ads
has “always been the promise of social
networking, but we’re still waiting to see the
big successes,” says Debra Aho Williamson, an
online-advertising analyst at New York-based
eMarketer Inc.
Facebook is on track for $30 million in
profit this year on $150 million in revenue, say
people familiar with the matter. About half of
that revenue is expected to come through an ad
deal with Microsoft Corp. that lets Microsoft
sell many of the major display ads on Facebook’s
U.S. site. The deal will likely bring in $200
million to $300 million for Facebook through
2011, and potentially much more if Facebook’s
traffic grows rapidly, say people familiar with
the matter.
However, advertisers say the addictive
quality of social networking means users are so
busy reading about their friends that they
hardly notice display ads and, even if they do,
are loath to navigate away to an advertiser’s
site. Advertisers say the percentage of people
that click on display ads is lower on Facebook,
News Corp.’s MySpace and other similar sites
than on other popular Web sites like Yahoo
Finance and CNET Networks Inc.’s News.com site.
As a result, Facebook has needed to diversify
its revenue sources away from just display ads.
The new ad plan is being spearheaded by Matt
Cohler, vice president of strategy and business
operations, and Chamath Palihapitiya, vice
president of product marketing and operations,
with input from CEO Mr. Zuckerberg, say people
familiar with the matter.
Facebook’s plan, if it works, could be
potentially powerful for advertisers. While
Google’s keyword-targeted ads aim at “demand
fulfillment”—that is, they are triggered by
Internet searches conducted by people who are
actively looking for something that they want—Facebook’s
new ad plan could help advertisers address an
area called “demand generation.” This involves
using available information—not just from a user
but also the activities and interests of his
“friends” on the site—to figure out what people
might want before they’ve specifically mentioned
it.
“It’s about saying, ‘We are going to take
this information because you’ve acknowledged
that you have an interest in X, Y and Z,’” says
David Blum, who oversees the interactive
division of Sausalito, Calif., ad agency Butler,
Shine, Stern and Partners.
But Facebook’s new plan faces hurdles. It
could upset Microsoft, which is itself trying to
build technology to make it easier for
advertisers to place targeted ads on Facebook. A
Microsoft spokeswoman declined to comment on
this issue.
While Facebook plans to protect its users’
privacy and possibly give them an option to keep
certain information completely private, some
Facebook users might rebel against the use of
their personal information for the company’s
gain.
And the perceptions that targeted ads create
can be as much of a problem as the reality.
“Most people don’t realize how targeting works;
it becomes so good that even though it’s
anonymous, you feel like they know you,” says
Rishad Tobaccowala, CEO of Publicis Groupe-owned
consulting firm Denuo Group. However, he says
Facebook needs to be careful in implementing any
targeted ad system, lest loyal users “find it
creepy.”
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