Order-CS.com Review & Rx/OTC Reorders
By Alan Carter, PharmD | Last Updated:
Medically reviewed by Dr Ross Walker and Dr. Michael H. Lavyne | Fact Checked
Order-CS.com is a legitimate online drugstore offering 615 medicines over-the-counter for sale with telehealth service & customer support center.
- What is order-cs.com?
- Why do people keep reordering?
- Trustpilot Customer Reviews
- What pharmaceutical products can customers purchase?
- How does the service work?
- Customer Service and Delivery Times
- Is the pharmacy fake or legitimate?
- Potential Risks of Using Online Pharmacies
- Important Considerations Before Using a Digital Drugstore
- Statistics: Top 50 Pharmaceuticals sold for U.S. consumers
- Frequently Asked Questions
What is order-cs.com?
Order-Cs.com, an online pharmacy and its acs-24.com branch founded in 2010, has seen growing interest according to TrustPilot reviews. Originally focused on sensitive health needs in Europe, they have expanded to serve a global audience in 15 languages.
Their platform combines a pharmacy with a support center staffed by medical professionals, offering discreet consultations, prescriptions, and medication delivery.
Why do people keep reordering?
Customer satisfaction with the initial Rx refill process drives loyalty to the service, especially when it offers recurring discounts.
The online drugstore caters to a broad audience seeking convenient, global access to prescriptions, with privacy and affordability in mind.
People frequently visit and remain shopping for 11 key reasons:
- Addressing frustrations with other e-pharmacies (inaccessible, unresponsive).
- Prescription refills
- Order status inquiries
- Tracking number information
- Repeat customers
- Seasonal promotions
- Worldwide purchase access
- Obtaining drugs without a doctor's visit
- Product Quality Assessment
- Special discreet packaging
- Immigrant status in the EU, USA, Canada, or Australia
Trustpilot Customer Reviews
Order-CS.com has an unclaimed Trustpilot profile with 207 reviews averaging 2.7 stars. Reviews are available in multiple languages, including English, German, and Italian. Unclaimed profile means that users leave reviews on their own initiative, which can be a sign of legitimacy.
A content analysis of reviews identified both positive and negative assessments of the e-pharmacy. To ensure the evaluation reflected the company's current state, the review date was considered, prioritizing recent reviews.
Reviews containing detailed descriptions of the reviewer's experience were emphasized due to their potential for increased authenticity. However, the potential for reviewer bias was acknowledged, particularly the tendency for individuals with exceptionally positive or negative experiences to be more likely to leave feedback.
Positive Ratings
Based on 3 TrustPilot reviews, customers may experience delays in receiving their orders, especially during the COVID-19 pandemic.
A few key points:
- One reviewer received their order from the USA to their location in about 10 days, which they considered better than expected given the international shipping.
- Another reviewer, an independent user, experienced a delay of over 30 days in receiving their order placed in March 2020. However, they acknowledged that Order-CS.com had fulfilled all their orders in 2019 without issue.
- A third reviewer had used the drustore several times without problems. After placing an order on March 26, 2020 and reading negative reviews, they were pleasantly surprised when their full order arrived on June 12, 2020. They suggested contacting them again if an order does not arrive.
While Order-CS.com is a legitimate site that delivers on its promise of free international shipping, customers should be aware that delivery times may be longer than usual, especially during times of disruption like the pandemic. Contacting their customer support if an order is significantly delayed seems to be the best course of action.
Find out more information on TrustPilot.com
The reviews team contacted the e-pharmacy regarding its poor ratings and will revise the article upon receiving a reply.
What pharmaceutical products can customers purchase?
The drugstore focuses on a variation of medical conditions, including bronchial asthma, erectile dysfunction, cystitis, and contraception.
The platform addresses common health issues for which some patients may delay seeking timely medical attention and receive prescriptions based solely on their reported symptoms during consultations with healthcare providers.
While the digital drugstore offers consultations and medications (including sildenafil, tadalafil, furosemide, vardenafil, and atenolol) for various needs, it emphasizes safety through:
- Informing your doctor about consultations to ensure coordinated care.
- Requiring accurate information on the medical questionnaire.
- Highlighting potential risks associated with long-term use (side effects, blood tests).
- Encouraging a thorough review of their terms and conditions, which provide an explanation of safety protocols.
How does the service work?
The home page features an infographic titled "How We Work", which outlines the process in four steps:
- Treatment selection
- Completion of medical questionnaires
- Doctor's prescription issuance
- Approved pharmacy ships the medical product
| Key Points | Details |
|---|---|
| Service | Provides information, quality pharmaceuticals, discreet home delivery |
| Products | Original generic and brand pharmaceutical products |
| Information | Informational resources, treatments tailored to medical conditions |
| Customer Support | Accessible via phone, email, live chat |
| Pricing | Consultation fee, potentially a service charge (lacks transparency), does not coordinate with health insurance |
| Billing | Patient responsibility |
Customer Service and Delivery Time
The drugstore sources generic and brand-name medications from EU and Asian suppliers, as stated on their website. The company offers authentic products from scientifically recognized manufacturers.
Shipping policies for global consumers:
| Shipping Method | Delivery Time | More Details |
|---|---|---|
| Registered Air Mail | 14-21 days | Orders sent discreetly and left in mailbox. The normal deadline is three weeks. |
| EMS (Express Mail Service) | 7-10 days | Faster service with tracking code provided. Tracking number will become active within 4 business days after shipment. |
- Delivery times may vary, and there may be additional delays of up to 5 days in some cases.
- All weekend orders are processed on Monday, and customers will receive an automatic email notification when their order is approved and shipped.
- If an order is not delivered within the specified deadline, customers should contact Order CS to find a solution that meets their needs.
Customer support center contacts: email: support@order-cs.com, U.S. phone number: +1-877-888-9761, UK phone number: +44-2036081340.
The internet pharmacy ships products in discreet, unbranded, and tamper-evident packaging without any company advertising or content references. The website accepts various payment methods, including major credit cards (Visa, MasterCard, JCB), instant transfers, cash on delivery, and payment upon invoice and handover.
According to the safety notices (website uses the latest industrial-standard data protection security systems, doctors + pharmacies are under the supervision of EU and US regulators) and logos on certifications and regulations to click on can be found below (on useful links to each page): Imprint, Terms & Conditions and Data Protection, a whole page Protect yourself online
with the most important advice on computer security - and the link to the About Us
page, where it is available for the frequently asked questions, the page How we work
(further information) and Contact Us
continues the list with direct phone number for all countries, email customer service, access to live chat and contact form.
User reviews on Trustpilot frequently highlight effective professional communication and expeditious delivery as positive aspects of the service experience. However, independent evaluation and scrutiny of such testimonials would be prudent.
Is the pharmacy fake or legitimate?
Order-cs.com is based in a country near EU member states, and orders placed on the website are subject to EU legal requirements. Under the Patient Mobility Directive, which has been in effect since 2010, EU citizens have the right to freely choose among licensed doctors within the EU.
Telehealth has been growing in the EU, with doctors permitted to conduct remote treatments and prescribe approved medications within the country, as indicated on the website.
EU and U.S. citizens may also order medicines in mail-order pharmacies of other countries under the following conditions:
- The partner pharmacies act lawfully under EU law (which can be assumed at EU pharmacy when it is open)
- Medicines that are approved in EU or USA are approved for package delivery (also to ask your doctor if you have any doubts)
- The medicines are delivered with label and package leaflet in English
For the dispatch of pharmaceutical products to end users. The product may be dispatched by the pharmacy of the EU Member State if EU law complies with the mail order rules of the European or American pharmacy law and the EU and US pharmacy complies with these regulations.
The platform is registered with the following supervisory authorities:
- General Pharmaceutical Council (GPhC, responsible for regulating U.K. pharmacy operators in EU, USA, Canada, Australia, South Africa, New Zealand)
- Medicines and Healthcare products Regulatory Agency (MHRA) is the Global authority operating in the centralised EU authorisation system for online sales of medicines with the aforementioned green logo.
- Care Quality Commission (CQC), the Department of Health authority that regulates and controls World health and social services.
- Information Commissioner's Office (ICO)
Potential Risks of Using Online Pharmacies
Counterfeit Medications: A major concern with Internet pharmacies is the risk of encountering counterfeit medications. These fake drugs may be ineffective or even dangerous, containing incorrect ingredients or harmful substances.
Unregulated Sellers: Not all online pharmacies operate legally or follow safety regulations. Buying from such sites puts you at risk of receiving expired, contaminated, or improperly stored medications.
Privacy Breaches: Sharing your personal health information online carries inherent risks. Be sure the online pharmacy employs robust security measures to protect your data from breaches or misuse.
Important Considerations Before Using a Digital Drugstore
- Consult Your Doctor: Discuss your intention to use an online pharmacy with your doctor. They can advise you on the safety and appropriateness of buying specific medications online.
- Research the Pharmacy: Before placing an order, thoroughly research the online pharmacy. Look for signs of legitimacy, such as:
- A physical address and phone number
- Proper licensing and accreditation in your jurisdiction
- Positive ratings from reputable sources
- Payment Methods: Use secure payment methods like credit cards with fraud protection when shopping online. Avoid sending cash or money transfers.
Statistics: Top 50 Pharmaceuticals sold for U.S. consumers
| Position | Product Name | Percent % From First Position |
|---|---|---|
| 1 | Viagra (sildenafil citrate) | 100% |
| 2 | Cialis (tadalafil) | 95.45% |
| 3 | Stromectol (invermectin) | 31.39% |
| 4 | Neurontin (gabapentin) | 26.59% |
| 5 | Lasix (furosemide) | 25% |
| 6 | Amoxil (amoxicillin) | 16.39% |
| 7 | Levitra (vardenafil) | 15.23% |
| 8 | Rybelsus (semaglutide) | 14.37% |
| 9 | Viagra Super Active | 13.83% |
| 10 | Prednisolone (glucocorticoid) | 13.69% |
| 11 | Valtrex (valacyclovir) | 12.58% |
| 12 | Clomid (clomiphene) | 12.56% |
| 13 | Ventolin Inhaler | 12.41% |
| 14 | Viagra Professional (Sublingual) | 11.65% |
| 15 | Cialis Professional (Sublingual) | 10.58% |
| 16 | Cenforce (sildenafil citrate) | 9.5% |
| 17 | Zithromax (azithromycin) | 7.79% |
| 18 | Augmentin (amoxicillin/clavulanic acid) | 7.26% |
| 19 | Vermox (mebendazole) | 6.79% |
| 20 | Cialis Super Active (tadalafil) | 6.68% |
| 21 | Cialis Daily (tadalafil) | 6.33% |
| 22 | Imitrex (sumatriptan) | 6.29% |
| 23 | Baclofen (baclofen) | 6.24% |
| 24 | Brand Viagra (sildenafil citrate) | 6.22% |
| 25 | Brand Cialis (tadalafil) | 6.06% |
| 26 | Doxycycline (doxycycline) | 5.59% |
| 27 | Diflucan (fluconazole) | 5.52% |
| 28 | Estrace (estradiol) | 5.19% |
| 29 | Zanaflex (tizanidine) | 4.95% |
| 30 | Sildalis (tadalafil 20mg + sildenafil 100mg) | 4.69% |
| 31 | Norvasc (amlodipine) | 4.46% |
| 32 | Furosemide | 4.28% |
| 33 | Viagra with Dapoxetine | 4.27% |
| 34 | Zofran (ondansetron) | 4.18% |
| 35 | Glucophage (metformin hydrochloride) | 3.81% |
| 36 | Seroquel (quetiapine) | 3.64% |
| 37 | Propecia (finasteride) | 3.62% |
| 38 | Synthroid (levothyroxine sodium) | 3.61% |
| 39 | Orlistat | 3.36% |
| 40 | Flomax (tamsulosin) | 3.15% |
| 41 | Wellbutrin (bupropion) | 2.97% |
| 42 | Careprost Eye Drops | 2.96% |
| 43 | Desyrel (trazodone) | 2.95% |
| 44 | Glucotrol (glipizide) | 2.9% |
| 45 | Bactrim (sulfamethoxazole and trimethoprim) | 2.86% |
| 46 | Kamagra Oral Jelly Vol-1 | 2.81% |
| 47 | Keflex (cephalexin) | 2.77% |
| 48 | Proair Inhaler (albuterol) | 2.74% |
| 49 | Kamagra (sildenafil citrate) | 2.74% |
| 50 | Kamagra Oral Jelly (sildenafil citrate) | 2.69% |
Frequently Asked Questions
Order-cs.com is a legitimate online pharmacy and telehealth platform. They are based in Cyprus and operate within the legal frameworks of the EU. Customers should check and trust credentials and pharmacy licensing.
Order-cs.com services patients internationally. However, individuals must be over 18 years old to use their online consultation and prescription services. Additional age, health, and geographical restrictions may apply for some medication orders.
Patients fill out an online health questionnaire which physicians review to determine if remote prescribing is appropriate. If so, doctors can write a prescription, which partner pharmacies fill and ship to the customer's chosen address.
Order-cs.com accepts major credit cards like Visa, Mastercard, bank transfers, cash on delivery, invoices, and COD payments. Billing and shipping information must match.
The company provides international medical shipping services through two primary methods: Registered Air Mail and Express Mail Service (EMS). Registered Air Mail shipments typically require 14-21 business days for delivery, while EMS offers a more expedited option, arriving within 7-10 business days. Delivery times may vary based on local postal operations. All shipments are tracked and customers receive a notification upon delivery to the destination address.
Due to safety and legal reasons, order-cs.com does not accept returns or refunds on dispensed prescription medications. However, issues with shipping or orders can be reported to their customer support for assistance.
Order-cs.com states they use encryption, data protection, and other security measures to protect patient information. Ordering medications online always carries privacy risks that should be considered.
References:
- European Commission. Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011 on the application of patients' rights in cross-border healthcare. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32011L0024
- General Pharmaceutical Council. Online pharmacy regulation. https://www.pharmacyregulation.org/registration/internet-pharmacy
- Medicines and Healthcare products Regulatory Agency. Guidance on registering and licensing online. https://www.gov.uk/guidance/register-medical-devices-to-place-on-the-market
- Care Quality Commission. Registering with the CQC. https://ico.org.uk/media/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr-1-1.pdf
- World Health Organization. WHO Good Governance for Medicines programme: an innovative approach to prevent corruption in the pharmaceutical sector. https://www.who.int/publications/m/item/who-good-governance-for-medicines-programme-an-innovative-approach-to-prevent-corruption-in-the-pharmaceutical-sector
Book References:
- Wertheimer, Albert I., and Thomas M. Santella. "Counterfeit and Substandard Drugs." A Companion to Pharmaceutical Medicine. John Wiley & Sons, Ltd, 2013. 127–136.
- Greene, Jeremy A., and Aaron S. Kesselheim. "Pharmaceutical Marketing and the New Social Media." Prescription Drugs and Mass Media: The Role of Direct-to-Consumer Advertising. Oxford University Press, 2019.
- Raman, Sripriya. "Online Pharmacies and Telemedicine." The Bloomsbury Research Handbook of Indian Ethics. Bloomsbury Publishing, 2020.
Disclaimer:
This article is for informational purposes only and does not constitute medical advice. Always consult with a licensed healthcare professional before making any decisions regarding your health and medications.
About Author
LinkedIn Profile: https://www.linkedin.com/in/alancarterpharmd
Alan Carter, PharmD currently is Adjunct Clinical Faculty for the Division of Pharmacy Practice, University of Missouri - Kansas City. Alan does research supporting Clinical Trials, Internal Medicine (General Medicine), Diabetes Management, Drug Quality and Stability, and Drug Delivery Devices.