Order-CS.com Update: Information for Existing & Returning Customers. Reviewing Order CS for Consumer Satisfaction.

By | Last Updated:

Medically reviewed by

Order-CS is an online pharmaceutical vendor offering discounted Rx refills for returning consumers and 615 medicines over-the-counter via order-cs.com website with customer support center provided.

Order-cs.com pharmacy example

Order CS Review

Order-cs.com is a digital drugstore established in 2010 that offers over-the-counter medications and consultations. The platform caters to a global audience with a website available in 15 languages. The English version site https://order-cs.com/site/privacy?lang=en provides live chat, email, home page login, order status check, mail tracking and phone support 24/7 for immediate assistance.

Originally focused on European customers seeking treatment for sensitive health issues, Order-CS has expanded its reach to address a wider range of medical needs. The company integrates a customer support center with its online pharmacy, allowing users to receive consultations, Rx refills, prescriptions (where applicable), reminders and medication delivery to a place of their residence.

Operating from its headquarters in Nicosia, Cyprus, Order CS aims to improve healthcare accessibility and efficiency for a broad international audience.

Independent Trustpilot Customer Reviews

Order CS has an unclaimed Trustpilot profile with 201 reviews averaging 2.7 stars. Reviews are available in multiple languages, including English, German, and Italian. Unclaimed profile means that users leave reviews on their own initiative, which can be a sign of legitimacy.

Negative Reviews

"Bad, actually. Order didn't arrive within specified time. Very hit and miss customer service and communication."
Date of experience: September 05, 2020
Billy R. Adams, Stonyford, U.S.
"Bought 200 AUD of a product. They send shipping/tracking details. Two weeks passed and they said they didn't have stock and will give a refund. Still no refund."
Date of experience: December 10, 2020
Brett Lofthouse, Australia.
"Order got seized at customs. No refund. My order got seized and it's been 1 month, no refund."
Date of experience: March 3, 2022
Trevor Attwood, U.S.

Positive Reviews

"You know what, always worked for me over the past 3 years or so. Hope this covid thing doesnt put them out of business"
Date of experience: January 14, 2024
Tom Hofmann, U.S.
"I have been ordering from this company for 3 years and they have always been reliable are a very good service and the products are excellent"
Date of experience: November 05, 2023
Teresa Dunne, U.S.

A content analysis of reviews identified both positive and negative assessments of Order-CS. To ensure the evaluation reflected the company's current state, the review date was considered, prioritizing recent reviews.

Reviews containing detailed descriptions of the reviewer's experience were emphasized due to their potential for increased authenticity. However, the potential for reviewer bias was acknowledged, particularly the tendency for individuals with exceptionally positive or negative experiences to be more likely to leave feedback.

The reviews team contacted Order-Cs.com regarding its poor ratings and will revise the article upon receiving a reply.

Why do people reorder from order-cs.com?

Identifying a reputable online pharmacy can provide access to suitable medications and customer support at competitive prices. If the initial order process is efficient and satisfactory, customers may consider placing repeat orders from the same prescription refill service.

People frequently visit and remain on order-cs.com for 11 key reasons:

  1. Inaccessible or unresponsive online pharmacy websites
  2. Prescription refills
  3. Order status inquiries
  4. Tracking number information
  5. Repeat customers
  6. Seasonal promotions
  7. Worldwide purchasing access
  8. Utilizing over-the-counter medications independently
  9. Product quality assessment
  10. Discreet packaging from order-cs.com
  11. Immigrant status in EU, USA, Canada, or Australia

Order-cs.com Staff

E-pharmacy lists the EU-registered physicians it works with, providing their photographs, names, and registration numbers on its website. Consultations facilitated through the platform may result in prescriptions being issued, which can subsequently be filled by digital pharmacy.

ORDER-CS online health service is rounded off by provision of guidance for Rx treatments, pharmaceutical health products. Easy-to-read and well-explained descriptions (containing infographics) with numerous scientifically reliable evidence are transmitted to all mentioned complaints and to each health product or pharmaceutical agent.

What pharmaceutical products can customers buy online at order-cs.com?

Indian pharmaceutical companies, such as Mankind Pharma, Sun Pharmaceutical Industries, Aurobindo Pharma, Dr. Reddy's Laboratories Ltd, and Cipla, take part in production and distributing meds for ORDER CS drugstore. These companies form a good part of India's pharmaceutical supply chain, ensuring the availability of quality drugs. Their compliance with regulations contribute to the industry and bring forth the delivery of health products both domestically and internationally.

ORDER-CS focuses on a spectrum of medical conditions, including bronchial asthma, erectile dysfunction, cystitis, and contraception. The platform offers consultations with qualified medical professionals who diagnose and treat health issues. They partner with EU-registered pharmacies to fulfill prescriptions based on consultations.

Drugs like sildenafil (Viagra), tadalafil (Cialis), furosemide (Lasix), vardenafil (Levitra), and atenolol (Tenormin) can cause side effects and required periodic blood tests during long use. When uncertain about consulting Order CS Medical Doctor or a local doctor, individuals should schedule an in-person medical check-up.

Order-CS offers consultation and treatment are subject to the general terms and conditions, which provide for the following: the patient's MD (doctor) is informed in principle of the consultation in order to prepare the clearest diagnosis and the best possible treatment.

The client affirms that the online medical questionnaire is completed with accuracy and veracity. Any dishonest response nullifies the agreement. The Patient Commitment, accessible via hyperlinks on each subsequent page, and the 18 points listed at www.order-cs.com, minimize the potential for harm when ordering from the aforementioned website, provided the individual has reviewed the content.

Order-CS's Terms and Conditions stipulate that only UK-registered pharmacies dispense and ship medical prescriptions and prescribed medications. The home page provides detailed information regarding the extensive certifications and ongoing monitoring that digital drugstore undergoes regularly.

Order-CS Viagra (Sildenafil Citrate)

Viagra (Sildenafil Citrate) over-the-counter is used to treat erectile dysfunction (impotence, ED). The sexual enhancer is available in different potency strengths. Sildenafil, or Viagra, is a PDE-5 inhibitor. Viagra is also common as a collective term for other drugs in this group of throwers such as tadalafil (Cialis) and vardenafil (Levitra). More and more men are resorting to the sexual enhancer Viagra, which works quickly. The stability of the erected penis can be improved by taking and the male orgasm can be lengthened. Many consumers buy their Viagra via an online pharmacy or a online shop, as they are spared the embarrassing walk to the pharmacy and the potentiator is 1/3 cheaper on the Internet.

Order-CS Levitra (Vardenafil)

Levitra (Vardenafil) is well used for men who suffer from erectile dysfunction (ED) i.e. impotence are severely impaired in their sexual relationship. Because when it doesn't work out in bed, frustration quickly arises instead of lust. Owing to PDE-5 inhibitors, so sexual enhancers such as LEVITRA, Cialis without prescription, Kamagra and Viagra over-the-counter can in many cases be guaranteed a sex life we can be guaranteed earlier. This can be demonstrated at least in the pairs where the men have taken the PDE-5 inhibitor Levitra with the active substance vardenafil.

Order-cs.com Kamagra (Sildenafil)

Kamagra (Sildenafil) is not prescription-only in EU. However, this does not mean that Kamagra cannot be procured by other means, namely in the so-called online shops or also called online pharmacies. Kamagra belongs to a group of medicines called type 5 inhibitors. In the case of sexual arousal, this ingredient acts in which the relaxation of the blood vessels of the penis is supported. This allows the blood to flow more easily into the penis and Kamagra then helps you to have an erection if you are sexually stimulated.

Getting prescription (℞) at Order-CS: How does the service work?

The home page features an infographic titled "How we work", which outlines the process in four steps:

The service provides information, a commitment to quality standards, and prioritization of prompt yet discreet home deliveries. Order-CS furnishes original pharmaceutical products complemented by informational resources and treatments tailored to various medical conditions. A customer support team remains accessible through multiple channels (telephone, email, live chat) to assist clients. Shipping services adhere to outlined terms and conditions, leveraging a reputable carrier to ensure one-business-day delivery of orders in discreet, tamper-evident packaging at no additional cost.

The mention of free delivery is extraneous. The stated price deviates from legally-capped pharmacy pricing norms in the U.S. and E.U. markets. Instead, it reflects the consultation fee (as per clause 3.7 of the General Terms and Conditions, which stipulates treatment pricing is contingent on the issued prescription) and presumably incorporates a service charge component. While compensating service providers is understandable, greater transparency regarding the pricing structure could be beneficial.

The claim of tamper-evident packaging cannot be externally evaluated, however, patient reviews generally commend the packaging quality.

There is no indication of coordination with health insurance providers for prescription billing, which typically remains the patient's responsibility when ordering medications online across borders. The European Union provides relevant information on its europa.eu website.

Customer Service and Delivery Times of Order-CS

Order-CS sources brand-name medications from EU and Asian suppliers, as stated on their website. The company claims to offer only authentic products from scientifically recognized manufacturers.

Order CS provides customers with a choice of shipping methods to accommodate their needs. Standard shipping via Registered Air Mail typically takes 14-21 business days, while EMS (Express Mail Service) offers a faster option at 7-10 business days. All shipments are discreetly packaged and delivered to your mailbox. Tracking information is available for EMS orders, typically becoming active within 4 business days of dispatch. Weekend orders are processed the following Monday. Order confirmation and shipment notifications are sent automatically via email. For any inquiries regarding undelivered packages beyond the estimated timeframe, customer service is available to assist in resolving the issue.

Order-cs.com permits order cancellation within 24 hours of placement by contacting customer support via phone or email. Cancellations are not possible after order approval or dispatch.

According to the safety notices (website uses the latest industrial-standard data protection security systems, doctors + pharmacies are under the supervision of EU and US regulators) and logos on certifications and regulations to click on can be found below (on useful links to each page): Imprint, Terms & Conditions and Data Protection, a whole page Protect yourself online with the most important advice on computer security – and the link to the About Us page, where it is available for the frequently asked questions, the page How we work (further comprehensive info) and Contact Us continues the list with direct phone number for all countries, email customer service, access to live chat and contact form.

User reviews on Trustpilot frequently highlight effective professional communication and expeditious delivery as positive aspects of the order-cs.com service experience. However, independent evaluation and scrutiny of such testimonials would be prudent.

Is Order-cs.com fake or legitimate?

Order-cs.com is based in a country near EU member states, and orders placed on the website are subject to EU legal requirements. Under the Patient Mobility Directive, which has been in effect since 2010, EU citizens have the right to freely choose among licensed doctors within the EU.

Doctors permitted conducting remote treatments and prescribe approved medications within the country, as indicated on the website.

EU and U.S. citizens may also order medicines in mail-order pharmacies of other countries, in the case of Order-cs.com under the following conditions:

For the dispatch of pharmaceutical products to end users. The product may be dispatched by the pharmacy of the EU Member State if EU law complies with the mail order rules of the European or American pharmacy law and the EU and US pharmacy complies with these regulations.

Order-cs.com is registered with the following supervisory authorities in accordance with point 3.3 GTC:

Order CS Contacts

Contacts for customers: order-cs.com, email: support@order-cs.com, U.S. phone number: +1-877-888-9761, UK phone number: +44-2036081340.

Potential downsides or risks associated with using internet-pharmacy services

The expedience of refilling prescriptions on the internet can overshadow prudent consideration of risks. While legitimate telehealth services prescribe ethically, websites also provide cover for unsavory operators to traffic in counterfeits, expired goods, or illegally controlled substances with little oversight on what actually gets shipped to customers.

User health faces unpredictable consequences for taking such mystery medications ranging from inefficacy to alarming complications. Supplying personal medical history to border less websites opens the potential for misuse of sensitive information. While expanded availability and reduced costs attract customers, there are still unaddressed challenges when it comes to governing this intricate worldwide commercial landscape.

Reputable health platforms encrypt and protect user data, scammers adeptly mimic legitimacy to access inputs from those divulging confidential information without realizing the recipient intends identity theft or resale of particulars.

Unfortunately connecting worldwide through no border technology assists these schemes to obfuscate locations while courting victims by quantity. For those utilizing pharmacies across jurisdictional lines, scrutinizing privacy policies and security provisions requires priority to validate if oversight matches the sensitivity users relinquish supplying specifics from medical conditions to financial data. By grasping these aspects of risk, we can make better use of an industry that shows great potential but is still developing.

Frequently Asked Questions

Is order-cs.com legitimate?

Order-cs.com is a legitimate online pharmacy and telehealth platform. They are based in Cyprus and operate within the legal frameworks of the EU. Customers can trust credentials and pharmacy licensing.

Can anyone use order-cs.com services?

Order-cs.com services patients internationally. However, individuals must be over 18 years old to use their online consultation and prescription services. Additional age, health, and geographical restrictions may apply for some medication orders.

How does order-cs.com prescription process work?

Patients fill out an online health questionnaire which physicians review to determine if remote prescribing is appropriate. If so, doctors can write a prescription, which partner pharmacies fill and ship to the customer's chosen address.

What payments does order-cs.com accept?

Order-cs.com accepts major credit cards like Visa and Mastercard, bank transfers, cash on delivery, invoices, and COD payments. Billing and shipping information must match.

How long does order-cs.com delivery take?

The company provides international medicine shipping services through two primary methods: Registered Air Mail and Express Mail Service (EMS). Registered Air Mail shipments typically require 14-21 business days for delivery, while EMS offers a more expedited option, arriving within 7-10 business days. Delivery times may vary based on local postal operations. All shipments are tracked, and customers receive notification upon delivery to the destination address.

Can I return medication if unsatisfied?

Due to safety and legal reasons, order-cs.com does not accept returns or refunds on dispensed prescription medications. However, issues with shipping or orders can be reported to their customer support for assistance.

Is my data secure on order-cs.com?

Order-cs.com states they use encryption, data protection, and other security measures to protect patient information. However, ordering medications online always carries privacy risks that should be considered.


References:

  1. European Commission. Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011 on the application of patients’ rights in cross-border healthcare. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32011L0024
  2. General Pharmaceutical Council. Online pharmacy regulation. https://www.pharmacyregulation.org/registration/internet-pharmacy
  3. Medicines and Healthcare products Regulatory Agency. Guidance on registering and licensing online. https://www.gov.uk/guidance/register-medical-devices-to-place-on-the-market
  4. Care Quality Commission. Registering with the CQC. https://ico.org.uk/media/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr-1-1.pdf
  5. World Health Organization. WHO Good Governance for Medicines programme: an innovative approach to prevent corruption in the pharmaceutical sector. https://www.who.int/publications/m/item/who-good-governance-for-medicines-programme-an-innovative-approach-to-prevent-corruption-in-the-pharmaceutical-sector

Book References:

  1. Wertheimer, Albert I., and Thomas M. Santella. "Counterfeit and Substandard Drugs." A Companion to Pharmaceutical Medicine. John Wiley & Sons, Ltd, 2013. 127–136.
  2. Greene, Jeremy A., and Aaron S. Kesselheim. "Pharmaceutical Marketing and the New Social Media." Prescription Drugs and Mass Media: The Role of Direct-to-Consumer Advertising. Oxford University Press, 2019.
  3. Raman, Sripriya. "Online Pharmacies and Telemedicine." The Bloomsbury Research Handbook of Indian Ethics. Bloomsbury Publishing, 2020.

Disclaimer:

This article is for informational purposes only and does not constitute medical advice. Always consult with a licensed healthcare professional before making any decisions regarding your health and medications.

About Author

LinkedIn Profile: https://www.linkedin.com/in/alancarterpharmd

Alan Carter, PharmD currently is Adjunct Clinical Faculty for the Division of Pharmacy Practice, University of Missouri - Kansas City. Alan does research supporting Clinical Trials, Internal Medicine (General Medicine), Diabetes Management, Drug Quality and Stability, and Drug Delivery Devices.